Getting help: the in-app support chat

What the support assistant can do for you, including real account actions.

The chat bubble in the bottom corner of the app is Beacon's support assistant. It knows your account and can take real actions, not just answer questions.

What it can do

• Answer product and billing questions about your specific account and plan.
• Re-run an audit or refresh backlinks for one of your projects.
• Send you a secure billing portal link.
• Cancel your subscription, process a qualifying refund, or delete your account data — each only after you type an explicit confirmation phrase, so nothing destructive happens by accident.
• Escalate to a human for the rare cases that need one (bank disputes already filed, security issues).

For destructive actions the bot will tell you the exact confirmation phrase to type. This is deliberate — it means a mistyped question can never cancel your account.